tag:blogger.com,1999:blog-3667984752324216670.post7982539993383865554..comments2023-08-29T14:36:43.600+01:00Comments on Making customers happy: Mark Lee on timesheetsMhttp://www.blogger.com/profile/14758914366419054434noreply@blogger.comBlogger6125tag:blogger.com,1999:blog-3667984752324216670.post-57884706511476021542009-07-01T10:00:28.829+01:002009-07-01T10:00:28.829+01:00New post: http://askm-videos.blogspot.com/2009/07/...New post: http://askm-videos.blogspot.com/2009/07/timesheets-mark-2.htmlMhttps://www.blogger.com/profile/14758914366419054434noreply@blogger.comtag:blogger.com,1999:blog-3667984752324216670.post-68679529529419533162009-06-29T19:32:08.526+01:002009-06-29T19:32:08.526+01:00I wouldn't think the fudging would have a sign...I wouldn't think the fudging would have a significant impact on results. Getting minute-by-minute detail would be counter-productive if you're trying to foster efficient working habits.Alihttps://www.blogger.com/profile/18230724707928518879noreply@blogger.comtag:blogger.com,1999:blog-3667984752324216670.post-46929427398745238292009-06-29T09:03:32.218+01:002009-06-29T09:03:32.218+01:00Thanks all for your comments.
@David: I really li...Thanks all for your comments.<br /><br />@David: I really like the option you give your workshop customers of paying what they think the workshop is worth! Wow!<br /><br />@Ali: Fair points - but could I ask how accurately the timesheets were completed? Unless they were done minute by minute, there would surely be a certain amount of "fudging" going on? And if they're done minute by minute, how do you record "timesheet time"?<br /><br />MMhttps://www.blogger.com/profile/14758914366419054434noreply@blogger.comtag:blogger.com,1999:blog-3667984752324216670.post-29564552513222402722009-06-26T19:19:55.924+01:002009-06-26T19:19:55.924+01:00I've worked in a practice which ran without ti...I've worked in a practice which ran without timesheets and one which made heavy use of them.<br /><br />On balance, I'm in favour. They are a hassle to maintain but they make you work more efficiently. They focus your attention on turning down unprofitable jobs. They put the onus on practice management to avoid giving you non-chargeable assignments like IT support, admin and training.<br /><br />The analogy with a standard car service doesn't hold since with a lot of new work you can't tell how much surgery is needed until you get right into it. In subsequent years you essentially offer a fixed fee even if you're ostensibly billing on the basis of time. <br /><br />If it takes you longer than expected to deliver the work next year due to your own inefficiency, you take the hit. The client would only get billed extra if they've screwed things up at their end or they want extra work done.<br /><br />I haven't seen many examples of timesheets discouraging you from networking with existing clients. Most client communications tend to relate to ongoing assignments and you naturally find out about extra work opportunities in the course of this. If clients trust you, they will will bring referrals around without you having to do much legwork.<br /><br />Timesheets might discourage networking with potential clients since the time isn't chargeable but I haven't met a partner dumb enough to think meeting new contacts is a waste of practice resources.Alihttps://www.blogger.com/profile/18230724707928518879noreply@blogger.comtag:blogger.com,1999:blog-3667984752324216670.post-51701680556307369862009-06-26T17:15:03.621+01:002009-06-26T17:15:03.621+01:00Thanks for the mention M
Another convert! I'm...Thanks for the mention M<br /><br />Another convert! I'm hoping to convert more people on July 7th http://tinyurl.com/r9o6ca<br /><br />Hourly billing is really just providing day-care for grown-ups!David Winchhttp://www.davidwinch.co.uknoreply@blogger.comtag:blogger.com,1999:blog-3667984752324216670.post-81904886514016082242009-06-26T15:06:02.209+01:002009-06-26T15:06:02.209+01:00I fully agree. Since I left my job in practice I v...I fully agree. Since I left my job in practice I vowed never to use timesheets again and haven't!<br /><br />I quote a fixed price upfront and the risk (and reward) is all mine.<br /><br />Scrap the timesheets!Anonymoushttps://www.blogger.com/profile/07172196978637485935noreply@blogger.com