Making customers happy

Hi, I'm Emily Coltman, M for short, and this is one of my blogs. I'm Chief Accountant to FreeAgent www.freeagent.com . Views on this blog are mine personally though, and not FreeAgent's. I have strong views on good customer service, so in this blog I'll chat about anything and everything to do with customer service. I may also go off topic a bit and chat about general business matters. No stuffed shirts allowed.

Friday, 10 May 2013

In praise of university for future business owners

Simon Dolan has put forward the case that a university degree is " a waste of time " for the "vast majority", and urges ...

Friday, 19 April 2013

Where there's a will...

After nearly eight years married Matt and I have finally got round to making our wills. We went back to the solicitor who helped us throug...

Friday, 1 March 2013

A touch too much?

The BBC has posted a very interesting article about when physical contact with work colleagues is appropriate. This highlights that there...

Monday, 11 February 2013

The right questions at the wrong time make customers cross

The radiator in my home office isn't working. (Which means it's perishing cold in here.) So I rang British Gas Homecare to book an...

Show me an honest review!

Customer feedback is one of the most crucial tools in any business's box. After all, if your customers don't tell it like it is, ho...

Wednesday, 14 November 2012

Virgin Trains quiet coach a damp squib

I, like several of my contacts, was pleased when Virgin did not after all lose the West Coast Main Line franchise, because their trains are ...

Friday, 9 November 2012

Brilliant service from a brilliant team!

Michael Heppell 's team answer the phone, "Hello, it's a brilliant day at Michael Heppell, [person's name] speaking, how ca...

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About Me

M: Carlisle, United Kingdom

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