I booked a flight on Eastern Airways, following a scheduled client meeting.
The client postponed the meeting to another day.
I've had experience of what usually happens if you need to move a flight. Sometimes you have to kiss your money goodbye and book again from scratch. British Airways let you change your flight but they charge you a £60 admin fee for the privilege. And as for moving a flight to an as yet unspecified day? I've never asked any airline that before, and I wasn't holding my breath.
But when I e-mailed Eastern Airways to explain, I had a response within 15 minutes from a lovely friendly lady called Sarah, who said that she could put the flight on hold and I could re-book it as soon as I was ready.
Quick response, delivering exactly what the customer wanted, something that competitors can't or won't normally do, and friendly and cheerful too. Fantastic.
So long as the flight, when I actually take it, lives up to the standards of the customer service team, Eastern Airways will leapfrog BA as my airline of choice.
