Friday, 12 March 2010
During the Big January Freeze, Virgin Trains did jolly well in providing any train service at all here in the frozen North.
The trains did suffer delays, but cancellations were remarkably few in number.
The only problem happened on one day when the passenger door at the front of the train froze shut and wouldn't open to let me off at Haymarket.
By the time I'd made my way down the train to the next door, the driver had locked the doors - leaving me no choice but to stay on the train until Edinburgh Waverley.
Thankfully that's only 5 minutes away. But because my train was already a good hour late, rather than do the longer walk to the office from Waverley, I got a taxi.
I wrote to Virgin Trains explaining what had happened and asking them to reimburse my £8 taxi fare.
Then yesterday, a very polite and apologetic letter arrived in the post, with an £8 cheque attached.
Bravo Virgin, that's what I call good service.
A mistake was made but it was put right and due recompense made. You can't ask more than that.