Wednesday, 17 June 2009

The best things in life are free... but what about business?

I've just watched the slideshow below, of a presentation given by Roan Lavery of FreeAgent.

Even though there's no audio, the message does come across clearly - don't be afraid to charge your customers for your product.

Or as Paddi Lund puts it, "When you ask your customers for money, don't be modest, and don't be embarrassed."

I've heard the phrase somewhere, "reassuringly expensive". And I think it's a good one.

If you know your product, and the service that comes with it, are good, then what are you doing charging EasyJet prices for it?

EasyJet is a no-frills airline. Passengers expect to pay a low price for tickets because there's no reserved seating (get to the front of the queue if you want an emergency exit seat and pray they don't shuttle you out to the plane in a bus and mess up the queue order completely - no kidding), no free drinks and no free food.

So it follows that if you charge a low price, your customers will expect a low-quality product.

Mercedes cars are expensive because the brand has a strong image of quality, reliability and elegance.

Are you a Mercedes or an EasyJet?

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