Thursday, 10 September 2009

Fire an exam failer and lose staff loyalty

Hat tip to Dennis Howlett for this link to an article about an accountancy trainee who was fired from PwC for failing some of his ACA exams.

Most of the article focuses on the vitriolic e-mail he sent as he left, which has gone round the world.

Personally I'm less interested in that than in the fact that PwC fired someone who's obviously got a lot of spark and spunk, because he didn't pass his exams.

Whether those fails were at the first time of sitting or not isn't made clear in the article - but if they sacked him for not getting first-time passes then their policies are wildly askew. Because ACA exams are extremely tough.

I failed two of my ACA exams at first attempt (tax and audit). My then employers supported me through that time and helped and encouraged me to try again. On the second attempt I passed - and went on to qualify and, I like to think, to serve that firm loyally for 4 more years after I qualified.

Staff are not perfect beings. They are only human. I think it behoves an employer to help and support them, not trample all over them. It's by helping your staff when they need it that you receive loyal service.

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