Thursday, 5 November 2009

WiFi on the train

Now that I'm travelling up and down to Edinburgh several times a week, I'm trying to find out whether I can access the internet on the train (mobile broadband dongle is hopeless on the train because the reception is so poor).

Virgin have WiFi on their Pendolino trains. But the trains that run between Carlisle and Edinburgh are SuperVoyagers which don't yet have WiFi.

Virgin say on their website that this will be available in "Summer 2009". OK, it's now November. That's not summer by any stretch of the imagination.

The other trains that run between Carlisle and Edinburgh are First TransPennine Express trains.

So I asked both these train companies about WiFi. For Virgin, it was "what is the updated timescale for putting WiFi on SuperVoyager trains?" and for TransPennine, it was, "are you planning to put WiFi on your trains?"

That was about 2 weeks ago.

TransPennine have since said "no - but we do have power sockets at every table". What good that's going to do me when I'm trying to access the Internet I do not know :-)

And Virgin haven't replied yet. Black mark for customer service there.

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