Saturday, 23 January 2010

There's no seat in that space!

This blog is turning into "M's traveller's tales".

Here's Virgin Trains' latest caper.

Yesterday morning, at Carlisle station ready to travel to Edinburgh, I decided to book a seat in the quiet coach on the 16.57 coming home that evening.

Lady behind the counter: "The 18.16 doesn't have a quiet coach".
M: "No, I said the 16.57 not the 18.16".

She eventually (after several questions to her colleague, checking whether the train was a Virgin Pendolino or Virgin SuperVoyager, and getting stopped by the computer system several times) presented me with a reservation for seat 1 in coach A, the quiet coach.

As the train drew into Haymarket that evening, I was glad I'd reserved a seat. The train was packed.

BUT... when I got into coach A, I discovered that seat 1 was... the wheelchair space.

And unlike on buses, the wheelchair space on trains (well, Virgin Trains anyway) has no seat in it.

Given I'd booked the seat in person and the lady behind the counter could see I wasn't in a wheelchair, I'm bewildered as to why she gave me that space...

Thankfully there were one or two other seats free in the quiet coach so I sat in one of those. Otherwise I'd have been standing for an hour back to Carlisle.

Oh well, it makes a good story for the blog...

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